Terms of service

Welcome to Kawaii Puff Co. (referred to as "we," "our," "us," or "Kawaii Puff Co."). These Terms of Service ("Terms") govern your use of our website located at https://kawaiipuff.com (the "Site") and any purchases made through the Site. By accessing, browsing, or using the Site, you agree to be bound by these Terms and all applicable laws.

If you do not agree with any part of these Terms, please do not use our Site.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this Site or make a purchase. By using this Site, you represent that you meet this requirement.

Products and Services

Kawaii Puff Co. offers digital coloring books, downloadable content, physical merchandise, DIY kits, and collectible products ("Products"). All content, including but not limited to designs, characters, and artwork, is protected by copyright and may not be reproduced or resold.

We reserve the right to modify, discontinue, or limit quantities of any Product at any time without notice.

Digital Products

All digital products (including coloring books, printable files, and bonus content) are delivered electronically. Due to the nature of digital goods, all digital purchases are final and non-refundable.

Sharing or redistributing digital files without permission is a violation of copyright law.

Pricing & Payment

Prices are listed in USD unless otherwise stated. We accept major credit/debit cards and other forms of payment as made available at checkout. By submitting payment, you authorize us to charge the full amount to your selected payment method.

We reserve the right to update prices and promotional offers at any time.

Shipping Policy

Physical product orders are processed within 3–5 business days and shipped via our selected carriers. Delivery timelines vary by location and are estimated at checkout.

We are not responsible for delays caused by the shipping carrier, customs, or incorrect shipping addresses provided at checkout.

For full details, see our [Shipping Policy].

Returns & Refunds

All sales are final.
Refunds are only issued in the case of damaged or defective physical items. If your order arrives damaged, you must contact us at [contact@kawaiipuff.com] within 7 days of delivery with a photo and order number.

Digital products are non-refundable under all circumstances.

Intellectual Property

All artwork, characters, product names, logos, branding, and digital files on this Site are the intellectual property of Kawaii Puff Co. and are protected under copyright and trademark law.

You may not copy, resell, reproduce, or alter our content without written permission.

Account Information

When you provide personal information (such as your email or shipping details), you agree to keep it accurate and current. We are not responsible for missed deliveries or lost content due to incorrect information provided by the customer.

User Conduct

You agree not to use the Site for any unlawful, harmful, or disruptive purpose. Any abuse of our services may result in a ban or legal action.

Privacy Policy

Use of our Site is also governed by our [Privacy Policy], which explains how we collect and use your personal data.

Limitation of Liability

To the fullest extent permitted by law, Kawaii Puff Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Site or products.

All products are provided “as-is” without warranties of any kind, either express or implied.

Indemnification

You agree to indemnify, defend, and hold harmless Kawaii Puff Co., its affiliates, employees, and agents from any claim or demand resulting from your breach of these Terms or your violation of any law or third-party rights.

Changes to These Terms

We may update these Terms at any time without notice. It is your responsibility to review these Terms periodically. Continued use of the Site constitutes your acceptance of any changes.

Contact

For questions about these Terms, please contact:

Kawaii Puff Co.
📧 contact@kawaiipuff.com
🌐 https://kawaiipuff.com